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DIPLOMA IN RECEPTION MANAGEMENT

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  • DIPLOMA IN RECEPTION MANAGEMENT

 The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service.

Students will develop knowledge and skills in reception procedures. This programme prepares students to effectively work as Receptionists, Guest Relations Officers, Reservation Agents, Cashiers and Night Auditors.
Duration : 1 year
Modules covered -
Introduction to the Front Office Departments
Front Office Procedures
Communication Skills
Computer Skills
Human Resource Management
Eligibility : 12th pass